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Refund and Cancellation Policy

Refund :

If Product is out of Stock after the order placed and  Delivery time , then the Amount of that product will be refunded in your Account. 

Cancellations :

We will be able to accept COD order change or cancellation requests within 24 hours of placement of order. Unfortunately, we cannot cancel orders once they are processed.

Important information regarding Address

Any changes in your address need to be informed to us within 24 hours of placing the order. You cannot make any alterations to your address 24 hours past your order placement/after the parcel is shipped.

If you want to ship multiple products to different addresses we request you to please place different orders for each delivery address. Please make sure your shipping address is correct as some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will bear the cost of any such penalties/fees. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

Please make sure there is somebody available to collect the package when the delivery is made as in some countries parcels will be left at the door if someone is not there to receive the package or no one answers the doorbell. Our courier agents will not be able to provide sign confirmation of delivery made in such cases.

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About EcoHac

EcoHac is dedicated to providing smart food-serving solutions that are environmentally friendly. Our products are created in such a way that each food packaging solution is environmentally friendly. 

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